Unfortunately most of our organisers have very strict refund policies. We understand the complexity of situations and will be able to suggest one of the following solutions:
You can substitute your registration with someone else. A detailed explanation of this process can be seen here: http://help.entryninja.com/knowledge_base/topics/how-can-i-substitute-members-in-my-registration
Substitutions/Up-and downgrades done at pre-registration will cost R100. This cost is due to increased administrative work during our busiest period.
We can refund you for the amount, but please be aware that Entry Ninja will charge R30 admin fee on all refunds.
If you would like this option please respond with your banking details and we will refund the amount on the following Monday.
DBX17 will issue you with a coupon to enter the DBX18.
Please note that substituted team participants will receive the clothing size of the initial participant.